Policies
Cancellation & refunds
- 48+ hours before pickupFull refund
- 24–48 hours before pickup50% refund
- Less than 24 hoursNo refund
Cancel any time from the link in your confirmation email. Refunds return to your original card in 5–10 business days.
Deposit
A $100 authorization hold (not a charge) is placed on your card at pickup and released in full when the camera is returned on time and in good condition. If there’s damage or a late return, we may capture part or all of the hold per the fee schedule below, and charge the card on file for costs beyond it.
Damage fee schedule
| Item | Fee | Notes |
|---|---|---|
| Late return | $10/hour | Capped at the daily rate per day late |
| Missing charging cable (USB-C) | $20 | |
| Missing lanyard / carrying accessory | $15 | |
| Scratched or damaged lens/screen (functional) | $50–$150 | Based on repair quote |
| Damaged but repairable camera | Actual repair cost | FLIR service quote provided |
| Water damage, crushed, or non-functional | Up to $700 | Full replacement cost |
| Lost, stolen, or unreturned camera | $700 | Full replacement cost |
Pickup & return
All pickups and returns happen in person at Fred McKown Park, Colorado Springs at the time you choose during booking. Late returns are $10 per hour. Please bring the credit card you booked with.
Privacy
- After each rental we export your images, then completely wipe the camera before the next renter. Your images are never left on the device.
- Your images and any report are stored securely, used only to prepare your report, and never shared except as required by law.
- Renters do not receive access to FLIR cloud services; the camera is used offline.
- Payment details are handled entirely by Stripe — we never see or store your card number.
Educational use disclaimer
Thermal images and AI-assisted summaries provided by Pikes Peak Thermal are for educational and informational purposes only. They are not a professional home inspection, electrical inspection, or energy audit, and should not be relied on as the sole basis for repair, purchase, or safety decisions. Consult a licensed professional for definitive findings.
The full terms you accept at booking are in the Rental Agreement.